Find answers to common questions about registration, payments, and scheduling.
Click "Create Franchise" from the dashboard, then follow the guided setup to add your league details, seasons, and teams. You can customize registration forms, payment plans, and schedules all in one place.
Yes! Players can join as many leagues as they want with a single LeagueKeepers account. Your profile will track stats and participation across all leagues.
Email verification is required to create franchises, process payments, or publish public leagues. You can still browse and access most features without verification. Check your inbox for the verification link, or request a new one from your account settings.
Create a LeagueKeepers account and navigate to the Marketplace to browse referee opportunities. League owners can invite you directly, or you can apply to open gigs. Your referee profile will track certifications, game assignments, and payment history.
We accept all major credit and debit cards through Stripe. League owners can also enable bank transfers via Plaid for registration payments. All payment data is encrypted and PCI-compliant.
Absolutely! League owners can create custom payment plans with installments, early-bird discounts, and family discounts. Set deadlines, automate reminders, and track payment status in real-time.
League owners control refund policies. If you need a refund, contact your league organizer directly through the platform. Owners can process full or partial refunds from the finance dashboard.
Referee payments are processed after match verification. Payouts typically arrive within 3-5 business days via direct deposit. You can track pending payments in your referee dashboard.
Our AI-powered schedule generator creates fair matchups based on team availability, venue constraints, and competitive balance. You can auto-generate a full season schedule in seconds, then manually adjust as needed.
Yes. League owners can reschedule games from the schedule page. Players and referees will receive automatic notifications of any changes. Emergency reschedules are also supported for weather or venue issues.
After each game, designated team captains or referees can submit scores through the match page. Standings update automatically based on your league's point system (wins, draws, goal differential, etc.).
Yes. We never store raw credit card numbers. All payment processing is handled by Stripe (PCI Level 1 certified). We use bank-grade encryption for all sensitive data, and our infrastructure is SOC 2 compliant.
Your email and payment details are private. League participants can see your display name, team affiliation, and game stats. League organizers can view contact info for players in their leagues only. You control visibility in privacy settings.
Click "Forgot Password" on the login page. We'll email you a secure reset link valid for 1 hour. If you don't receive it, check your spam folder or contact support@leaguekeepers.com.
Email support@leaguekeepers.com for help. We typically respond within 24 hours on business days. For urgent issues (payment failures, game-day emergencies), include "URGENT" in the subject line.
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